Am I able to track my volunteers and events?

There are a few options for this:

1. You can have an overview of the events, volunteering hours and supporters on your home

page.

2. For volunteer information:

Go to the top of the webpage, click on “Volunteers”

Under that tab, you will be able to see more details of your volunteers and their history with

your organisation

3. For past events information:

From the home page, click on “Past Events”

Under that tab, you will be able to see more details of your events and the relevant details

How do I take attendance of my volunteers?

  1. From the Main page or Events page, click on the "Participants and Attendance" button (or the icon that looks like a human) beside your event.
  2. In the Participants and Attendance page, you will be able to see 2 graphs. Please read the article "How do I check the number of sign ups for my event?" to learn more about the graphs.
  3. Below the graphs, you will see a list of your participants. And beside each name will be a dropdown list of attendance status (Attended, Absent With Apologies, and None/No Show).
  4. Update the status of each volunteer directly from the dropdown selection (the status is saved immediately without a need to click Save).

Note: It is recommended that you updated the attendance status of your volunteers on the day of the event as your volunteers stream in (or earlier), as their participation hours will be recorded the day after the event.

How do I delete an event?

  1. From the Main page or Events page, click on the "Remove Event" button (or the trash can icon).
  2. There will be a pop up asking you to confirm the action, accompanied by an optional text box for you to customise a message to go out to the volunteers who have registered for your event.
  3. Click on "Yes, Please Delete!" to delete the event, or "No, I've Changed My Mind" to cancel the action.

Can I create recurring events?

Unfortunately, our system does not yet support the setup of recurring events. However, we understand the importance of recurring events, and we have put in a Clone Event function to help you out in the interim.

  1. From the Main page or Events page, click on the "Clone Event" button (the icon that looks like 2 overlapping circles).
  2. This populates all the event details from the cloned event for you, leaving only the start and end dates and times to be entered by you.
  3. Check and update any other necessary details before clicking "Clone Event".

If this feature is important to you, please like this article to help us prioritise this in our future releases.

How do I change my event details?

  1. Next to your event in the Main page or Events page, click on the "Edit Event" button (or the pencil icon).
  2. Make the necessary changes.
  3. Click on "Save Changes".
  4. There will be a pop up box asking if you wish to inform your participants of the changes.
  5. Click "Yes" to send an email to your participants of the updated details, or "No" to update your changes without informing them.

 

How do I check the number of sign ups for my event?

  1. From the Main page or Events page, click on the "Participants and Attendance" button (or the icon that looks like a human) beside your event.
  2. In the Participants and Attendance page, you will be able to see 2 graphs. 
    • Registration - this tells you how many people have registered for your event (Confirmed), and how many slots are left to be filled (Remaining).
    • Attendance - this will be updated according to the attendance status you have set for each volunteer (Attended, Absent With Apologies, and None/No Show).

Note: It is recommended that you updated the attendance status of your volunteers on the day of the event as your volunteers stream in (or earlier), as their participation hours will be recorded the day after the event.

How do I create private events?

Yes! In the Create Event page (assuming you're in the midst of populating the event details), there is a dropdown field called "Status". Selecting "Private" from the dropdown list will make the event private.

Note: Private events are visible only to people with the direct URL to the event pages. These events will not otherwise be visible to any volunteers in the platform.

Can I create an event with no specific date or time?

Unfortunate, we can only cater for events with specific date and time at this point.

If you do not have the full details of your event yet, we recommend that you pick date and time that is reasonably close to the actual event, and add a disclaimer to the volunteers in your event long and short description fields (i.e. Published date and time are tentative, and will be confirmed once details are finalised).

If this feature is important to you, please like this article to help us prioritise this in our future releases.